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In an excellent interview at the Register.com, the documentary film-maker Adam Curtis identifies the contours of this regime of affective management. 

TV now tells you what to feel.
It doesn’t tell you what to think any more. From EastEnders to reality format shows, you’re on the emotional journey of people – and through the editing, it gently suggests to you what is the agreed form of feeling. “Hugs and Kisses”, I call it. 

I nicked that off Mark Ravenhill who wrote a very good piece which said that if you analyse television now it’s a system of guidance – it tells you who is having the Bad Feelings and who is having the Good Feelings. And the person who is having the Bad Feelings is redeemed through a “hugs and kisses” moment at the end. It really is a system not of moral guidance, but of emotional guidance. 

Morality has been replaced by feeling. In the ‘empire of the self’ everyone ‘feels the same’ without ever escaping a condition of solipsism. ‘What people suffer from,’ Curtis claims, 

"is being trapped within themselves – in a world of individu- alism everyone is trapped within their own feelings, trapped within their own imaginations. Our job as public service broadcasters is to take people beyond the limits of their own self, and until we do that we will carry on declining. 

The BBC should realize that. I have an idealistic view, but if the BBC could do that, taking people beyond their own selves, it will renew itself in a way that jumps over the compe- tition. The competition is obsessed by serving people in their little selves. And in a way, actually, Murdoch for all his power, is trapped by the self. That’s his job, to feed the self.
In the BBC, it’s the next step forward. It doesn’t mean we go back to the 1950s and tell people how to dress, what we do is say “we can free you from yourself” – and people would love it."

Curtis attacks the internet because, in his view, it facilitates communities of solipsists, interpassive networks of like-minds who confirm, rather than challenge, each others’ assumptions and prejudices. Instead of having to confront other points of view in a contested public space, these communities retreat into closed circuits. But, Curtis claims, the impact of internet lobbies on Old Media is disastrous, since, not only does its reactive pro- activity allow the media class to further abnegate its function to educate and lead, it also allows populist currents on both the left and the right to ‘bully’ media producers into turning out programming that is anodyne and mediocre. 

Curtis’s critique has a point, but it misses important dimen- sions of what is happening on the net. Contrary to Curtis’s account of blogging, blogs can generate new discourse networks that have no correlate in the social field outside cyberspace. As Old Media increasingly becomes subsumed into PR and the consumer report replaces the critical essay, some zones of cyber- space offer resistance to a ‘critical compression’ that is elsewhere depressingly pervasive. Nevertheless, the interpassive simulation of participation in postmodern media, the network narcissism of MySpace and Facebook, has, in the main, generated content that is repetitive, parasitic and conformist. In a seeming irony, the media class’s refusal to be paternalistic has not produced a bottom-up culture of breathtaking diversity, but one that is increasingly infantilized. By contrast, it is paternal- istic cultures that treat audiences as adults, assuming that they can cope with cultural products that are complex and intellec- tually demanding. The reason that focus groups and capitalist feedback systems fail, even when they generate commodities that are immensely popular, is that people do not know what they want. This is not only because people’s desire is already present but concealed from them (although this is often the case). Rather, the most powerful forms of desire are precisely cravings for the strange, the unexpected, the weird. These can only be supplied by artists and media professionals who are prepared to give people something different from that which already satisfies them; by those, that is to say, prepared to take a certain kind of risk.

— Mark Fisher, Capitalist Realism 



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